Store Policies

Returns & Exchanges

Every pillow cover is custom made-to-order for you in the specific size and finish you select. Some pillow cover sizes may be returned for a refund or exchange within 14 days of delivery with a 30% restocking fee (as per table below). If the item you wish to return or exchange is listed in the table below as eligible for return/exchange, please contact us to obtain return instructions.  

Differences in room lighting and computer monitor settings can affect how colors appear to you. Fabric samples are available to help you verify that a fabric will work with your furnishings.

Fits Insert Size	Finished Cover Size range (across middle)	If made from in-stock fabrics*	If made from special order fabric	Sale, Clearance or Discounted items
Fits 12x18 insert	11x17 to 11.5x17	All sales final	All sales final	All sales final
Fits 12x20 insert	11x19 to 11.5x19	All sales final	All sales final	All sales final
Fits 12x24 insert	11x23 to 11.5x23	All sales final	All sales final	All sales final
Fits 14x18 insert	13x17 to 13.5x17	All sales final	All sales final	All sales final
Fits 14x20 insert	13x19 to 13.5x19	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final
Fits 14x26 insert	13x25 to 13.5x25	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final
Fits 14x36 insert	13x35	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final
Fits 16x16 insert	15x15 to 15.5x15.5	All sales final	All sales final	All sales final
Fits 16x26 insert	15x24 to 15.5x25	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final
Fits 18x18 insert	17x17	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final
Fits 20x20 insert	18.5x18.5 to 19x19	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final
Fits 22x22 insert	20x20 to 20.5x20.5	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final
Fits 24x24 insert	21.5x21.5 to 22x22	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final
Fits 26x26 insert	23x23 to 24x24	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final
Fits 28x28 insert	25x25 to 26x26	Return/exchanges within 14 days with 30% restocking fee	All sales final	All sales final

* In-stock fabrics are patterns that are not labeled as "Special Order" or "Clearance" or otherwise discounted.

** Items made with extra customizations (such as fringe, braid, piping or other trim) or made in custom sizes/shapes per your request cannot be returned or exchanged.

*** Fabric samples cannot be returned or exchanged.

For eligible returns, a refund of the product price minus a 30% restocking fee will be issued after receipt of the merchandise in its original unused condition. For exchanges, the restocking fee will be deducted from the return total and store credit in the form of a gift card will be issued for the remaining balance. Shipping amounts and rush fees are non-refundable. Return shipping is the buyer's responsibility. 

While we take the utmost care in photographing all products in natural light, computer monitors can show colors differently so please be aware the hues in the actual item may not be 100% identical to what you perceive on screen. Fabric samples are available for only $1.45 each (includes USA shipping). If you are unsure of the color, please contact us prior to purchase or order a fabric sample. We are also happy to take photos of different fabrics against each other so that you can compare the colors of different patterns before you make a purchase.

If you are returning an item, please use a trackable shipping service or purchase shipping insurance. If your return is lost or damaged in transit, no refund can be issued. No refunds will be given for returned merchandise that is used, dirty, excessively wrinkled or has cigarette odor. No refunds will be issued for unauthorized returns of items ineligible for return or exchange. Returns in violation of this policy will be sent back to you at your expense. Aloriam reserves the right to decline service to customers with a history of excessive returns and/or non-compliance with our store policies.

SPECIAL ORDER FABRICS TERMS OF SALE

No returns or exchanges are accepted on items made from special order fabrics. Special order fabrics are patterns that are purchased specifically to manufacture your order. Please order a fabric sample to verify color and texture before purchase. Please also read through the Pillow Cover Sizing Guide to ensure you are ordering the correct size.

No refunds will be issued for unauthorized returns of items made from special order fabrics. Returns in violation of this policy will be sent back to you at your expense or donated to charity.

Order Cancellations

Pillow covers made from in-stock fabrics may be cancelled and a full refund issued if the fabric has not been cut. Generally, production begins with cutting the fabric, within 3 to 6 hours of order receipt depending on order volume. If you cancel your order mid-production (after the fabric has been cut but before shipment), a 30% restocking fee will apply with the full shipping amount refundable. If you cancel your order after shipment, the regular return/exchange policy stated above applies and shipping is not refundable. 

For pillow covers made from special order fabrics, you can cancel your order with a full refund if the fabric has not been ordered or purchased. If the fabric has been purchased, we will make best efforts to cancel the order with our supplier. If this is not possible (e.g. if the supplier shipped the fabric), any restocking, cancellation or return postage fees levied by our supplier will be deducted from your order refund. No cancellation or refund is possible on special order fabrics after production begins because our suppliers do not accept returns on cut fabric.

Important Customer Notification

Pillow covers made by Aloriam with our branded tags are sold exclusively here at www.aloriam.com. Aloriam Pillows does not sell our products through drop shippers or other retailers. If another website claims to sell new, unused Aloriam products (via drop shipping or other means) with our product photos, it is a fake shop making unauthorized and illegal use of our copyrighted work. These unlawful stores may also fabricate discounts or coupon codes that are not real. Aloriam does not have any relationship with these stores and will not manufacture or ship products that they purport to sell to you, nor honor any discounts that they purport to offer you. Please shop directly with us at www.aloriam.com and join our mailing list to be notified of any special promotions.

Shipping Policy

Please see our shipping rates and policies posted here.

Privacy Policy

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Website Terms of Service

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Warranty

Please read our warranty posted here.

California Residents - Proposition 65

Please read the Proposition 65 disclosure posted here.